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ServiceNow Customer Service Management Essentials

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.

Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices.

This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Delivery Format

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

12 courses found

    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 25-27 November, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 14-16 December, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 14-16 December, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 14-16 December, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 14-16 December, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
    Request Space

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