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ServiceNow Customer Service Management Essentials

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.

Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices.

This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Delivery Format

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

24 courses found

    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 September, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 October, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-23 October, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 21-23 October, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 21-23 October, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
    Request Space

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